Refund policy

Last updated: September 23, 2026

At The Meow Co. we want every cat to love our products. This policy explains our 30-Day Happy Cat Guarantee, how to make a claim, and the conditions that keep the guarantee fair for everyone.

1. Our 30-Day Happy Cat Guarantee

If your cat isn't into our product, you have 30 days from the date of delivery (as shown by the carrier's tracking) to request a refund. No questions asked about why it didn't work for your cat, and you don't need to ship anything back.

2. How to make a claim

Email us at themeowco21@gmail.com within 30 days of delivery and include:

  • Your order number.
  • The name and email address used to place the order.
  • A short photo or video showing the product was offered to your cat. This helps us keep the guarantee fair and protect it from abuse; it is not used to judge or question your experience.

Claims received after the 30-day period, or without an order number, cannot be processed.

3. Guarantee conditions

  • The guarantee is limited to one claim per customer, which includes the same person, household, shipping address, email address or payment method.
  • It applies to orders placed for personal use. Orders placed for resale are not covered.
  • We may decline claims that show signs of fraud or abuse, such as repeated claims, claims on multiple orders, or information that does not match the original order.
  • Opening a chargeback or payment dispute for the same order counts as your guarantee claim. Please contact us first: we answer every email and resolving it directly is always faster.

4. Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and the packaging. Once we confirm the issue, we will send a replacement or issue a refund, at our choice. You don't need to return the item.

5. Returns

Because of our guarantee, you never need to return a product to get your money back. Items sent back to us without prior written authorization will not be accepted, and we are not responsible for any shipping costs you pay to send them.

6. Order cancellations

You can cancel your order for a full refund until it has been fulfilled (shipped). Once an order has shipped it can no longer be cancelled, but it is still covered by our 30-Day Happy Cat Guarantee.

7. European Union customers

If your order is shipped to the European Union, you also have a statutory right to withdraw from your purchase within 14 days of delivery. For health protection and hygiene reasons, this right does not apply to sealed goods that have been unsealed after delivery (Directive 2011/83/EU, Article 16(e)). Unopened products can be returned within 14 days of delivery; in that case the customer covers the return shipping cost. Your statutory rights are not affected by this policy, and our 30-Day Happy Cat Guarantee remains available to you as well.

8. Refunds

Once your claim is approved, the refund is issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account. If more than 15 business days have passed since approval and you haven't received it, contact us at themeowco21@gmail.com.

9. Contact

 

The Meow Co. · Venezuela · themeowco21@gmail.com · themeowco.store