Shipping policy

Last updated: September 23, 2026

This Shipping Policy explains how and when orders from The Meow Co. (themeowco.store) are processed and delivered.

1. Where we ship

We currently ship to the United States, Canada, Australia, all European Union countries, and Venezuela. If your country is not available at checkout, we are not able to ship there yet.

2. Processing time

Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day.

3. Shipping rates and delivery time

  • Express shipping: $2.50 USD, estimated delivery in 2-4 business days after dispatch.
  • Free Express shipping on orders of $20 USD or more.

The final shipping cost is shown at checkout before you pay. Delivery times are estimates provided by the carrier and are not guaranteed.

4. Order tracking

Once your order ships, you will receive an email with a tracking number so you can follow your package.

5. Delays

Carriers, customs inspections, weather, peak seasons or other events outside our control can occasionally delay a delivery. We are not responsible for delays caused by the carrier or by customs, but we will always help you follow up on your package.

6. Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in our prices or shipping fees.

7. Shipping address

Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If a package is returned to us because of an address error, re-shipping costs are paid by the customer. To change an address, contact us before your order ships.

8. Lost or missing packages

  • If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office, then contact us within 7 days of the delivery date.
  • If your package has not arrived 20 business days after dispatch, contact us and we will open an investigation with the carrier. If the carrier confirms the package was lost in transit, we will send a replacement or issue a refund, at our choice.
  • We are not responsible for packages confirmed as delivered to the address provided at checkout.

9. Damaged items

If your order arrives damaged, please see our Refund Policy: email us within 7 days of delivery with photos and we will make it right.

10. Contact

 

The Meow Co. · Venezuela · themeowco21@gmail.com